About Us

Company Details

Date established:6 December 1985

Registered capital:60 million Baht (fully paid up)

Shareholders:4 persons

Employees

MIC has approximately 70 employees including field sales and service people, and product specialists.

Departments

- Administration and Finance Department
- Customer Service Department
- Materials Management Department
- Sales Department and Product Specialists
- Technical Support Department

บริษัท MIC ได้รับการรับรอง ISO:13485 (Medical Device)

จากสถาบันตรวจประเมินและให้การรับรอง bsi ในวันที่ 30/12/2021

โดย MIC มีความมุ่งมั่นในการจำหน่ายเครื่องมือแพทย์ที่มีคุณภาพและพัฒนาการบริการตามนโยบายคุณภาพ

" มุ่งมั่นพัฒนาประสิทธิภาพการจัดจำหน่าย,บุคลากรและบริการหลังการขายเครื่องมือแพทย์

อย่างต่อเนื่องภายใต้การปฏิบัติตามกฎหมายเพื่อความพึงพอใจแก่ลูกค้าอย่างยั่งยืน "

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AWARDS

Due to strong growth and quality customer and after sales service, MIC has been granted a number of distributor awards, such as:

  • Consistent Performance: Philips / Respironics (2017)

  • Outstanding Sales Performance 2016 : Philips / Respironics (2016)

  • Consistent Performance: Philips / Respironics (2015)

  • Outstanding Sales Performance 2014 : Platinum Award – Philips / Respironics (2014)

  • Outstanding Sales Performance 2013 - Philips / Respironics (2013)

  • Best Sales Performance : All Categories - Philips / Respironics (2012)

  • Best Sales Performance : Category - Sleep - Philips / Respironics (2012)

  • Outstanding Sales Performance 2012 - Philips / Respironics (2012)

  • Best Sales Performance : Category - Sleep - Philips / Respironics (2011)

  • Outstanding Sales Performance 2011 - Philips / Respironics (2011)

  • Best Marketing Practice : Category - Sleep - Philips / Respironics (2010)

  • Outstanding Sales and Marketing Efforts - Southern Asian Region - ZOLL Medical Corporation (2007)

  • Award of Largest Growth By Dollar Amount FY2000 - Respironics (2000)

  • Gold Standard Service - Medical Equipment (1992)

  • Top Leading Company in Thailand - Medical Equipment (1991)

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AWARDS

Due to strong growth and quality customer and after sales service, MIC has been granted a number of distributor awards, such as:

  • Top  ENT Sales Performer Channel Partner, SEA (2018)

  • Consistent Performance: Philips / Respironics (2017)

  • Outstanding Sales Performance 2016 : Philips / Respironics (2016)

  • Consistent Performance: Philips / Respironics (2015)

  • Outstanding Sales Performance 2014 : Platinum Award – Philips / Respironics (2014)

  • Outstanding Sales Performance 2013 - Philips / Respironics (2013)

  • Best Sales Performance : All Categories - Philips / Respironics (2012)

  • Best Sales Performance : Category - Sleep - Philips / Respironics (2012)

  • Outstanding Sales Performance 2012 - Philips / Respironics (2012)

  • Best Sales Performance : Category - Sleep - Philips / Respironics (2011)

  • Outstanding Sales Performance 2011 - Philips / Respironics (2011)

  • Best Marketing Practice : Category - Sleep - Philips / Respironics (2010)

  • Outstanding Sales and Marketing Efforts - Southern Asian Region - ZOLL Medical Corporation (2007)

  • Award of Largest Growth By Dollar Amount FY2000 - Respironics (2000)

  • Gold Standard Service - Medical Equipment (1992)

  • Top Leading Company in Thailand - Medical Equipment (1991)

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Medical Intensive Care Company Limited (MIC)  is a Thai company Founded in 1985  which is a medical device importing company And leading medical equipment from the United States, Europe and countries that are recognized in the production of various medical devices.

MIC is the leading service provider. And sell CPAP machines by being an official distributor of Philips CPAP machines in Thailand.

In addition to selecting quality products, MIC also focuses on after-sales service. Whether it's a team of expert technicians who have passed and well trained by the manufacturer  There is also a customer relations department that will provide product recommendations. provide knowledge after sales And keep calling to inquire about your usage that is still working well or not periodically

MIC's customer base covers the entire hospital in Bangkok. and other provinces Government and private hospitals, including home customers  This shows that MIC has a sales team covering the whole country. You can trust in the service of the company.

Due to the fact that MIC has an efficient sales and service team, MIC  Received many awards from the company Manufacturers who have always trusted MIC to market in Thailand, especially CPAP Philips, which MIC has been awarded for many years in a row.

Medical Intensive Care Co., Ltd. (MIC) is a wholly Thai owned private company, established in 1986 as a medical equipment distribution company representing medical equipment manufacturers from the USA, Europe and Asia-Pacific.

MIC represents manufacturers of high quality and technologically advanced electromedical equipment, as well as manufacturers of medical product accessories and consumables.

With a dedication to quality products and after sales service – MIC has a well-established customer base who are confident in MIC's products and services.

Product areas of dedication for MIC are:

   Respiratory Care and Sleep Therapy (Hospital and Home Care)
   ENT Endoscopy

   Cardiovascular Intervention

   Hospital Supplies

 

These products lines are distributed to both government and private hospitals throughout the Kingdom of Thailand.

MIC constantly stays abreast of emerging technologies and products – and assesses their market potential in the Thai market.

Even with the “Asian Economic Crisis” that occurred during 1997, MIC maintained very credible sales performance – which can be attributed to its quality products and reputable after sales service.

Behind MIC's continued success are five basic principles:

   Strive for Excellence

   Employ well qualified personnel

   Provide the highest quality, performance and reliable products

   Provide a high degree of product and clinical support

   Apply the highest standards of maintenance, service and technical support

 

Guided by these principles, we will always continue to enhance our market position while remaining committed to meeting and surpassing the expectations of our customers and suppliers.

Customer support is provided in the way of product and application training by our experienced product specialists and sales team.  After sales service support is provided by our own service team, thus ensuring complete customer satisfaction.

After Sales Service

professional technician team

After sales service is an important issue that MIC has never overlooked.  MIC will focus on a team of expert technicians. All staff must go through learning, training and training very well from the company. manufacturers in all products that the company be a reseller  With Mr. Gary Williams of Australia leading the team.

 

The entire team of technicians are all experienced in their work for a long time. It also uses repair equipment. and check the machine with a complete range of modern tools  Make you believe in after sales service as well.

In addition to the technician team will have to repair the device already.  MIC technicians can also advise on product issues. Maintenance and upgrade of the machine when the company The manufacturer has developed a program of new products.

to enhance sales potential even more In addition to a team of talented technicians, MIC also has a customer relations department that will provide product recommendations. provide knowledge after sales And keep calling to inquire about your usage that is still working well or not periodically

All this should be a confirmation that can build confidence for you that You will certainly not be left behind if you are our customer. Especially for home customers who buy CPAP Philips from MIC.

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The benefits of being represented in the Thai market by MIC

Premium Sales and Service Team

MIC has a clear identity of being a “marketing organization”, and places emphasis on recruiting and operating a professional sales and service force.  The sales team receives continuous selling skill and product awareness training.  The service team receives technical training from the equipment manufacturer, and also in-house training.

 

Dedicated Product Management

All product lines are allocated a Product Manager / Specialist to co-ordinate and support the selling efforts of the field sales team.  This support enhances the dedication of the sales team, and also provides for a strong interface with the principals concerned.

 

Commercial Experience and Market Knowledge

MIC is a very experienced importer and distributor of medical products for the Thai medical market.  Organizations wishing to develop a market presence in Thailand will find MIC's experience and knowledge will make international trade very easy.

 

Nationwide Coverage

Market coverage of the entire Kingdom of Thailand is carried out from our Bangkok office.  Dedicated “Upcountry” (provincial) sales staff serve customers in the Northern, Central, Eastern and Southern provinces of Thailand on a continual basis.

 

Industry Affiliations

MIC is closely affiliated with many relevant medical institutions and local societies – and participates in many clinical / technical conferences and trade exhibitions, ensuring up-to-date market knowledge and maximum exposure for products marketed.

 

Technical Support Services

Service engineers and technicians provide technical support for all product lines distributed by MIC.  Technical support activities include installations, corrective maintenance, planned preventative maintenance, and all manufacturer required upgrades and retrofits.  A computerized service database for every device sold is kept – ensuring tracking of equipment and work orders, as well as a comprehensive service maintenance history.

 

Communications

MIC has excellent communication facilities and computerized internal control systems, which keep management informed as to what is happening in the market place.

 

Supplier Liaison

Senior personnel from MIC regularly visit overseas manufacturers represented by the company.  MIC expects committed suppliers to visit us regularly too – to liaise with management, to support our sales force, and to become better acquainted with the Thai market. 

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